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Abstract


Lee-Ross, D.  "Organisational culture and cruise tourism - a 'short life' occupational community," Hospitality Review, 2004, 6:4, 46-53

This paper introduces a cultural framework for identifying and understanding the attitudes and behaviour of hospitality workers on cruise ships. It advocates that an understanding of the phenomenon is the most effective way to understand and manage on-board hospitality workers. The overall proposition is that cruise hospitality workers may form themselves into an 'occupational community'. This cultural grouping is a managerial challenge as it is a distinct organizational phenomenon often running counter to official or 'espoused' cultures assumed to be present by managers and supervisors. The heterogeneity of cruise-ship workers, organizational structure, characteristics of cruise ships, and working conditions are all suggested as the key 'enablers' of on-board occupational communities.


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