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Tracy, Sarah J. "Becoming a Character for Commerce: Emotion Labor, Self-Subordination, and Discursive Construction of Identity in a Total Institution," Management Communication Quarterly, 2000, 14:1(August), 90-128

Examines the ways in which emotion labor and burnout are interwoven with issues of societal and organizational norms, power, identity, resistance, and self-control in the context of the job of cruise ship activities director. Discusses theoretical and practical implications.