International Centre
for Cruise Research
A virtual
centre for research and for
researchers
Abstract
Tracy,
Sarah J. "Becoming a Character for Commerce:
Emotion Labor,
Self-Subordination, and Discursive Construction of Identity in a Total
Institution," Management
Communication Quarterly,
2000, 14:1(August), 90-128
Examines the ways in which
emotion labor and burnout are
interwoven with issues of societal and organizational norms, power,
identity, resistance, and self-control in the context of the job of
cruise ship activities director. Discusses theoretical and practical
implications.
www.cruiseresearch.org